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Technical Support – Summer Trainee

Summer Trainee is a short-term paid internship that allows you to kickstart your fabulous journey in the IT and Telecom world. As our Trainee you can get your first experience and learn from the best experts in this field. The internship usually lasts 3 months from July to September. We are open to offering the best talents a chance to continue working with us. #OpenToYou.

Duration: 3 months
Date: 1.07.2026-30.09.2026
Location: Poland, Bydgoszcz

As a Technical Support Summer Trainee, you’ll be an integral part of our team, dedicated to delivering an outstanding customer experience. Your role is crucial in ensuring our customers receive timely and accurate assistance, creating a seamless and satisfying support. Collaborating with our support staff, you’ll contribute to maintaining an efficient and positive support system, directly impacting our customers’ satisfaction and loyalty.

Your responsibilities

You will be part of team that :

Is the friendly and knowledgeable first point of contact for customers, offering prompt and personalized technical support
Troubleshoot and resolve a wide range of technical issues, providing effective solutions and workarounds, and enhancing customer satisfaction and loyalty
Document and update comprehensive knowledge base articles, creating a valuable resource for future reference and efficient issue resolution, ensuring a seamless support experience
Conduct regular customer follow-ups to ensure complete issue resolution and gather valuable feedback, fostering a culture of continuous improvement and customer-centricity
Stay updated with the latest industry trends and technologies, ensuring our support services remain cutting-edge and relevant, and providing the best possible assistance
Foster a positive, inclusive, and collaborative work environment, promoting open communication, teamwork, and a supportive atmosphere, where everyone feels valued and empowered

Your skills and experience

Must-Have:

Active student status
Good English, both spoken and written
Willingness to work full-time during the summertime
A genuine passion for technology and a strong desire to learn and grow in the field of technical support, demonstrating a proactive and enthusiastic approach to knowledge acquisition and continuous improvement
Good Linux command line skills, general knowledge of telecommunication and cloud technologies, along with TCP/IP understanding, enabling effective troubleshooting and problem-solving
Excellent communication skills, both written and verbal, enabling effective engagement with customers and colleagues from diverse backgrounds, and fostering a positive and inclusive support experience
Ability to work independently, manage multiple tasks, and prioritize effectively, ensuring timely and efficient issue resolution, and delivering exceptional customer support

More information

Some of our benefits:

Flexible and hybrid working schemes
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development – for your role and beyond

Please be informed that we reserve ourselves the right to contact only with selected candidates.

Dlaczego warto z nami pracować?

Benefity

Możliwość pracy dla światowego lidera branży telekomunikacyjnej, który dostarcza rozwiązania dla największych operatów sieci komórkowych nie jest jedynym benefitem, który oferujemy.
Dbamy również o szerokie spektrum korzyści dla Ciebie i Twoich bliskich.

Benefity

Pakiet relokacyjny

Chcesz pracować w bydgoskim centrum Nokii? Pomożemy Ci się urządzić! Wystarczy, że pierwszego dnia pracy podpiszesz deklarację o spełnianiu powyższych warunków a bonus relokacyjny będzie Twój!

Pakiet relokacyjny

Rozwój kompetencji

Z nami masz możliwość nabycia, uzupełnienia lub podwyższenia umiejętności z zakresu zagadnień technicznych i kompetencji miękkich. Od Ciebie zależy wybór ścieżki rozwoju – my zajmiemy się resztą.

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